Shipping policy

When your order ships

We ship paid, in-stock orders from Pittsburgh, Pennsylvania, on the next business day after your order is placed. Business days are Monday through Friday, excluding postal holidays. Orders placed on weekends or holidays ship on the next business day.

If an item has a different processing time, we will state it on the product page. If an unexpected issue delays your order, we will contact you by email.

Shipping options and rates

Domestic paid shipping uses USPS Ground Advantage, with the rate calculated at checkout for your destination and package. Available shipping options and the final shipping charge are shown before you pay.

Free Economy shipping is available for qualifying U.S. orders with a merchandise subtotal of $60 or more after discounts, before taxes and shipping. If a discount brings the merchandise subtotal below $60, a shipping charge applies.

For international orders, the destinations, services and rates currently available for your order are shown at checkout. International delivery times vary by destination and may be affected by customs processing.

Estimated delivery times

Processing time and carrier transit time are separate. Free Economy shipping currently shows an estimated transit time of 5–8 business days at checkout. USPS Ground Advantage generally has an expected delivery time of 2–5 days after USPS accepts the package; some destinations take longer.

Delivery dates and transit times are estimates. Weather, holidays, carrier delays and customs processing can affect arrival. Please allow the next-business-day processing time in addition to transit time when planning for a gift or event.

Tracking your order

We email your tracking information when your order is fulfilled. A tracking number may appear before the carrier has scanned your package; tracking updates begin after carrier acceptance.

Address changes and order questions

Please check your shipping address before checkout. If you need to change or cancel an order, email founders@pupadour.com as soon as possible and include your order number. We will try to help, but changes cannot be guaranteed once fulfillment has begun.

If your package is delayed, missing, damaged or leaking, contact us with your order number and, where relevant, photos of the item and packaging so we can help resolve it.

For returns, please read our Return and Refund Policy.