GOOD QUESTIONS. STRAIGHT ANSWERS.

Everything you want to know before the first spritz.

Coat mist, paw balm, scents, shipping and returns. Everything is easy to find.

01

THE COAT MIST

Freshness between baths.

What exactly is Pupadour?+

Pupadour is a lightweight between-bath coat mist that pairs great-smelling fragrance with conditioning oils. It refreshes the coat when a full bath is not on the schedule.

Is it fragrance or conditioner?+

Both. It is designed to leave a distinctive, close-to-the-coat scent while helping the coat feel soft and touchable.

How strong is the scent?+

Pupadour is designed to make your dog smell great in shared spaces. You will notice the scent when they walk by and especially when you pull them close, without the harsh feel of ordinary perfume.

Which scent should I choose?+

Start with the mood you want at home. Seafoam is crisp, airy and coastal. Timber is bright and woodsy with fresh lemon leaf. Ember is warm, soft and cozy. We also release limited seasonal scents, so you can rotate as the weather and your mood change.

Is it a replacement for bathing?+

No. Pupadour is a between-bath coat refresher and conditioner, not a shampoo or substitute for regular grooming.

02

NOSE & PAW BALM

A small swipe for everyday care.

What is the balm for?+

Pupadour Nose & Paw Balm moisturizes dry, rough paw pads and the outside of the nose. Its swipeable blend helps soften weather-worn spots and adds a light protective layer before or after walks, travel and seasonal weather changes.

How do I apply it?+

Warm a small amount with a clean finger, then swipe a thin layer over clean, dry paw pads or the outside of the nose. Let it absorb before the next adventure.

How often should I use it?+

Use as needed. Many dog parents make it part of an after-walk, grooming or evening routine.

Is it scented?+

No. The balm is intentionally unscented so it does not disrupt their little noses, which are far more sensitive than ours.

What is in the balm?+

Beeswax, Coconut Oil, Shea Butter, Sweet Almond Oil and Vitamin E Oil.

03

USE & CARE

Simple routines, clearly explained.

Is it safe?+

Pupadour uses carefully selected dog-safe ingredients and properly diluted fragrance and essential-oil components. The formula was developed with veterinary guidance and uses an ECOCERT-approved preservative system.

How do I use the coat mist?+

Shake well, lightly spritz the body coat from a comfortable distance, avoid the face, then rub or brush it through. Let the coat dry before close contact.

Can I spray Pupadour on my dog's face?+

Avoid spraying directly on the face. If you want to freshen facial fur, spray a small amount onto your hand first and gently massage it through the fur, taking care to avoid the eyes, nose, mouth and ears.

What if my dog has sensitive skin?+

Patch test first and stop use if irritation occurs. For known sensitivities or skin conditions, ask your veterinarian before introducing a new topical product.

What if my dog licks the balm?+

We use pup-friendly ingredients, so a small accidental lick should be okay. The balm is still intended for external use. If a large amount is consumed or irritation occurs, contact your veterinarian.

How should I store Pupadour?+

Keep products closed in a cool, dry place away from direct heat and sunlight. Natural oils and waxes can change texture when temperatures shift.

04

ORDERS, SHIPPING & RETURNS

What happens after checkout.

When will my order ship?+

We typically ship orders within 1 to 2 business days, and some orders leave the same day. Tracking is emailed as soon as your package is on the way.

Do you offer free shipping?+

Qualifying orders receive free shipping when the current threshold shown on the site is met. The checkout will always show the shipping rate before payment.

What is the return policy?+

You can request a return within 30 days of delivery. Items must be unused, in original packaging and approved before being sent back. Read the complete return policy.

Can I change or cancel an order?+

Contact us as quickly as possible. We will try to help, but changes cannot be guaranteed once an order enters fulfillment.

How can I contact Pupadour?+

Use the contact page, email founders@pupadour.com, or message us on Instagram at @pupadour. Include your order number when the question is about an existing order.